You’ve made a significant investment in deploying a voice response infrastructure to enable fast and accurate customer service. You recognize that customers calling into your IVR are pressed for time and juggling multiple priorities. They have a specific task to complete, high expectations for service and very low tolerance for errors. Because these days they’re more likely to be calling in from noisy environments, don’t let them be frustrated by allowing the background noise to interrupt or – worse – to end their attempt to obtain the desired service. Improve their interaction with your service or call center by enhancing the performance of the underlying voice response technology with the OmniClear solution.
OmniClear X significantly improves speech recognition engine accuracy, whether the application is accessed via a mobile phone, smartphone, tablet or laptop. The resulting improved performance enhances the user experience, resulting in reduced call abandonment rate and increased application usage.